Interestingly, the current approach to Emotional Intelligence often fails to deliver the expected performance improvements. The research suggests a number or reasons for this but the major finding has been that the majority of the programs focus on emotional awareness. However, awareness without action has zero impact on performance.

The Tracom Behavioural Emotional Intelligence® Program (BEQ) solves this problem by putting the ‘Behaviour’ (action) into the model. It is a pragmatic skills program that shows learners how to increase emotional insight (self and others) but most importantly it shows learners what to do with the insight to create productive workplace relationships. The program shows learners how to translate insight into meaningful behavioural changes. It is this behavioural change that has the most significant impact on interpersonal effectiveness – people do not notice insight they notice behaviours.